We strive to provide our customers with high-quality products and we always do our best to ensure that your order arrives in proper condition. We are also aware that occasionally you will need to exchange or return something you’ve bought.
If you are unhappy with the products or services you have received from us please email us at firstname.lastname@example.org You can also submit your complaint to an online dispute resolution process operated by the European Commission
N.B. All returns must be accompanied by a completed returns form
Change of Mind
If you change your mind and no longer wish to keep the goods you have ordered, under the distance selling regulations you have the right to cancel your order for any item purchased on this website within fourteen working days beginning on the day after you received the items. This does not apply to items personalized or made to your specifications and perishable goods.
To return or exchange the product(s) please give us a call on 043 6660703 within 14 days after delivery. Due to the nature of these products they can only be returned unused and in the same condition in which you received it – including in its original packaging which must undamaged or unopened, for exchange or refund. Goods returned due to a change of mind are returned to Lir Analytical Ltd at your own expense.
Please keep a record of posting in case it should go missing, the product remains the customer’s responsibility until it is received by Lir Analytical Ltd. We will acknowledge receipt of your cancellation without delay.
Lir Analytical Ltd, Unit 2 Century Business Park,
Refunds will only be credited to your original method of payment by our Customer Care Team.
Damaged, Faulty or Incorrect Items
In the unlikely event that you receive a faulty, damaged or incorrect product please give us a call on 043 6660703 within seven days after delivery to let us know what the issue is. Please have your order reference to hand. You may be asked to provide evidence of the damaged goods if damaged in transit.
We will arrange for the collection of any goods which are damaged in transit, faulty or incorrect.
We strongly recommend that you check your order upon delivery before signing the delivery docket.
These terms and conditions may be subject to change at any time.